Privacy Policy
Last updated: October 2026
1. INTRODUCTION
This Privacy Policy applies to Time & Tide Brewing Limited (Company No. 08668783) and the Time & Tide Brewing businesses, websites, online shop, brewery taproom, events and other services operated by or on behalf of Time & Tide Brewing Limited.
Time & Tide Brewing Limited is registered in England and Wales with its registered office at Statenborough Farm, Felderland Lane, Worth, Deal, Kent, England, CT14 0BX.
In this Privacy Policy, references to “Time & Tide”, “we”, “us” or “our” mean Time & Tide Brewing Limited and the Time & Tide Brewing services and operations covered by this policy.
We are committed to protecting and respecting the privacy of our customers, website visitors and other people who interact with us.
This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website (the “Site”), purchase products or tickets from us, visit or interact with our brewery and taproom, attend our events, contact us, sign up to receive communications from us, or otherwise interact with our services.
We process personal information in accordance with applicable UK data protection law, including the UK General Data Protection Regulation (“UK GDPR”) and the Data Protection Act 2018.
Third-party websites and services linked from our Site have their own privacy policies and we are not responsible for their privacy practices.
For questions about this Privacy Policy or how we use your personal information, please contact us at:
2. AGE-RESTRICTED PRODUCTS
Our website sells alcoholic products and you must be aged 18 or over to purchase alcohol from us.
We do not knowingly sell alcohol to, or seek to collect personal information from, anyone under the age of 18 for the purpose of purchasing alcohol.
Where appropriate, we and/or our delivery providers may undertake age-verification procedures in connection with the purchase or delivery of alcohol.
If we become aware that personal information has been provided in connection with an attempted alcohol purchase by somebody under the age of 18, we may delete that information where appropriate, subject to any legal or legitimate requirement to retain it.
3. INFORMATION WE COLLECT
Depending upon how you interact with us, we may collect the following categories of personal information.
3.1 Information you provide to us
This may include:
your name;
billing and delivery address;
email address;
telephone number;
date of birth or information required to confirm that you are aged 18 or over;
order and transaction information;
account details where you create an account;
communications you send to us;
information you provide when entering competitions, promotions or surveys;
marketing preferences; and
information supplied when you contact us with a question, complaint, return, refund request or other enquiry.
3.2 Payment information
When you make a purchase, payment information is processed through the relevant payment provider.
We may receive information confirming the payment, transaction details and limited payment information necessary to process and administer your order.
We do not intentionally store full payment-card details unless this is specifically necessary and handled through an appropriately secure payment system.
If you use a digital wallet or accelerated checkout service, such as Apple Pay, Google Pay or another payment provider, information associated with that service may be supplied to us in order to process your transaction.
3.3 Information collected automatically
When you use our Site, certain technical information may be collected automatically, including:
IP address;
browser type and version;
device type;
operating system;
pages visited;
time and date of visits;
referring website or source;
interactions with the Site; and
cookie and similar technology information.
We use this information where appropriate to operate and secure the Site, understand how it is being used, diagnose technical problems and improve our services.
4. HOW AND WHY WE USE YOUR INFORMATION
We only use personal information where we have a lawful basis for doing so.
We may use your personal information for the following purposes:
4.1 To process and fulfil orders
We use information such as your name, contact information, delivery address and order details to process payments, fulfil orders, arrange delivery and communicate with you about your purchase.
Our lawful basis for this processing is normally that it is necessary to perform our contract with you or to take steps at your request before entering into a contract.
4.2 To provide customer service
We use your information to answer questions, deal with complaints, process returns or refunds and otherwise provide customer support.
Depending upon the circumstances, our lawful basis may be performance of our contract with you, compliance with our legal obligations or our legitimate interests in providing effective customer service and managing our business.
4.3 To comply with legal obligations
We may process and retain information where necessary to comply with legal, accounting, taxation, licensing, age-verification or regulatory requirements.
Our lawful basis is compliance with a legal obligation.
4.4 To operate, protect and improve our business and Site
We may use appropriate technical and usage information to:
maintain and improve the Site;
diagnose technical problems;
prevent fraud and misuse;
maintain security;
investigate suspicious transactions;
understand how customers use our Site; and
improve our products and services.
Where applicable, we rely upon our legitimate interests in operating, protecting and improving our business, provided those interests are not overridden by your rights and interests.
4.5 Marketing
Where permitted by law, we may use your contact information to send you information about Time & Tide Brewing, our beers, venues, events, promotions and other products or services which we think may be of interest to you.
Where consent is required, we will only send such communications where you have given that consent.
You can unsubscribe from marketing communications at any time by using the unsubscribe facility contained in the relevant communication or by contacting:
We will not sell your personal information to third parties for their own marketing purposes.
5. COOKIES AND SIMILAR TECHNOLOGIES
Our Site may use cookies and similar technologies.
Cookies are small files or pieces of information stored on your device which can help a website function, remember preferences, understand how visitors use the website and, where applicable, support analytics and marketing.
Some cookies are strictly necessary for the operation of the Site, for example cookies required to operate a shopping basket, checkout or security functionality.
Where consent is legally required for non-essential cookies or similar technologies, we will request your consent before using them. You can change your preferences or withdraw consent through the cookie controls made available on the Site.
You can also control cookies through your browser settings, although disabling certain cookies may affect the operation of parts of the Site.
6. SHARING YOUR PERSONAL INFORMATION
We do not sell your personal information.
We may share personal information with trusted organisations where reasonably necessary to operate our business and provide our services, including:
website and e-commerce providers;
payment processors;
delivery and courier companies;
IT, hosting and cloud-service providers;
email and marketing service providers;
analytics providers where appropriate;
professional advisers such as accountants, lawyers and insurers;
fraud prevention and security providers; and
government, regulatory, law-enforcement or other authorities where required by law.
These organisations may process information on our behalf or, in some circumstances, act as independent data controllers.
Where organisations process personal information on our behalf, we take appropriate steps to ensure that the information is handled securely and only for appropriate purposes.
7. INTERNATIONAL TRANSFERS
Some of the organisations and technology providers we use may process or store personal information outside the United Kingdom.
Where personal information is transferred internationally, we will take appropriate steps to ensure that the transfer is lawful and that appropriate safeguards are in place as required by UK data protection law.
You may contact us at info@timeandtidebrewing.co.uk if you would like further information about safeguards applicable to international transfers of your personal information.
8. HOW LONG WE KEEP YOUR INFORMATION
We keep personal information only for as long as reasonably necessary for the purposes for which it was collected, including satisfying legal, accounting, taxation, regulatory and reporting requirements and resolving disputes.
Different categories of information may therefore be retained for different periods.
When deciding how long to retain information, we consider:
the purpose for which the information was collected;
the nature and sensitivity of the information;
our legal and regulatory obligations;
applicable limitation periods;
accounting and taxation requirements;
whether the information is required to resolve a dispute or complaint; and
whether we continue to have a legitimate business need for it.
When information is no longer reasonably required, we will delete or anonymise it where appropriate.
9. SECURITY
We take appropriate technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
Access to personal information is restricted, where appropriate, to employees, contractors and service providers who require access for legitimate business purposes.
While we take reasonable precautions to protect information, no internet transmission or electronic storage system can be guaranteed to be completely secure.
If you believe that your information or an account associated with our Site may have been compromised, please contact us promptly at:
10. YOUR DATA PROTECTION RIGHTS
Depending upon the circumstances and the lawful basis on which we process your information, you may have rights including:
Right of access – to request information about the personal information we hold about you and obtain a copy;
Right to rectification – to ask us to correct inaccurate or incomplete personal information;
Right to erasure – to ask us to delete your personal information in certain circumstances;
Right to restriction – to ask us to restrict how we use your information in certain circumstances;
Right to data portability – to receive certain information in a structured, commonly used and machine-readable format in applicable circumstances;
Right to object – to object to certain processing based upon legitimate interests; and
Rights relating to consent – where processing is based upon your consent, you may withdraw that consent at any time.
Withdrawal of consent does not affect the lawfulness of processing undertaken before consent was withdrawn.
You have the right to object at any time to the use of your personal information for direct marketing purposes.
To exercise any applicable data protection right, please contact:
We may need to request information from you to confirm your identity before responding to certain requests.
11. COMPLAINTS
If you have a concern about how we have collected or used your personal information, we would appreciate the opportunity to address it first.
Please contact us at:
You also have the right to complain to the UK Information Commissioner's Office (“ICO”), the UK's data protection regulator.
Further information about your data protection rights and making a complaint is available from the ICO.
12. THIRD-PARTY LINKS
Our Site may contain links to websites, services or social media platforms operated by third parties.
Clicking those links or enabling those connections may allow third parties to collect or receive information about you.
We do not control third-party websites and are not responsible for their privacy policies or practices. We recommend reviewing the privacy information provided by those organisations.
13. PUBLIC INFORMATION AND REVIEWS
If our Site allows you to submit reviews, comments or other content intended to be publicly displayed, information you choose to include may become publicly available.
Please avoid including personal or sensitive information in publicly accessible content unless you are comfortable with it being publicly available.
14. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes in our business, Site, services, technology or legal obligations.
The latest version will be published on our Site and the “Last updated” date at the top of this policy will be amended accordingly.
Where a change materially affects how we use your personal information, we will take any additional steps required by applicable data protection law.
15. CONTACT US
If you have any questions about this Privacy Policy, wish to exercise a data protection right, or have a concern about how we use your personal information, please contact:
Time & Tide Brewing